I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?
If you have forgotten your Season ticket and had to purchase a supplementary ticket, you should apply for a refund in the My Account section of our wesbite.
What is a Smartcard?
Please visit our Smartcards page for more information
How can I obtain a Photocard for my Railcard?
You can obtain a Photocard from your local station. You will need to provide one passport sized photo, and your Photocard will be issued free of charge.
What should I do if I have not received my tickets?
Please allow sufficient time for your tickets to be delivered. We recommend:
Seven working days for International post.
Five working days for First Class post.
48 hours for Next Day delivery.
If your delivery has not arrived after the stated time periods, please Read More
Is there a limit on how many tickets a Smartcard can hold?
A Smartcard has space for up to five tickets at any one time.
What should I do if I have not received my booking confirmation?
You should receive a confirmation email within two hours of making your booking. If you have not received a confirmation email, and you were signed in when making the booking, then please check that the email address we have saved to your account is correct.
If the email address is correct, please Read More
How do I buy a ticket for my Smartcard?
Please visit our CrossCountry Smartcard page for more information.
Can I use a Young Persons Railcard with my Season ticket?
Season tickets are already discounted, so you cannot apply any Railcard to them.
How do I get a CrossCountry Smartcard?
You can find information about getting a CrossCountry Smartcard on the Smartcard page.
How can I change my ticket and what is a 'change of journey'?
For Advance tickets purchased through our website or the CrossCountry app, you can amend your date and time of travel.To make changes to your journey, sign into your account and select View Your Bookings. Select the journey you would like to change and make any amendments as prompted.CrossCountry Read More
