CrossCountry has today, Friday 4 July, announced the appointments of a new Customer and Commercial Director and Service Delivery Director who will join the Executive leadership team imminently.
Mark Anderson joins CrossCountry as Customer and Commercial Director in a permanent move, having held the role on an interim basis since July 2024. Mark has worked across commercial, marketing and customer experience strategy for rail operators in both the UK and Norway, culminating in more 10 years’ experience in the industry.
Prior to working in the rail sector, Mark worked in customer and commercial roles in the travel and entertainment sectors, including Warwick Castle and LEGOLAND – bringing a broad cross-sector, customer-focused experience to CrossCountry.
Mark Anderson, incoming Customer and Commercial Director for CrossCountry, said: “It’s a privilege to take on this role permanently and continue the work we’ve started over the past year. Along with my team I'm committed to delivering continuous improvements for customers and to helping CrossCountry attract new passengers to the railway across our three nations.
“I’m excited to keep working with the team to build a more customer-focused and commercially sustainable future.”
Nick Westcott is currently Train Service Delivery Director for the Elizabeth line. His career in railway operations has spanned driver management, control, performance, train crew resourcing, and train planning at a variety of train operators.
Known for his collaborative leadership style and data-driven approach, Nick has successfully led large teams through complex industry challenges.
Nick Westcott, incoming Service Delivery Director for CrossCountry, said: “I’m really pleased to be joining CrossCountry to help shape the future of service delivery across such a unique and wide-reaching network.
“I look forward to getting out and meeting teams across the business to ensure we’re delivering the best possible service for our customers.”
Shiona Rolfe, CrossCountry’s Managing Director, said: “I’m delighted to welcome Mark permanently to the Executive team and to confirm Nick’s appointment from October. Both bring a wealth of experience and a strong customer and operational focus that will be vital as we continue to improve our service.
“Their leadership will play a key role in shaping the future of CrossCountry, and I’m looking forward to working closely with them both.”
Contact Information
CrossCountry Press Office
[email protected]About CrossCountry
CrossCountry is a long-distance passenger train operator, with a network stretching from Aberdeen to Penzance and from Stansted to Cardiff and calling at over 100 stations. Based in Birmingham, CrossCountry connects seven of Britain’s 10 largest cities and delivers 240 services every weekday, equating to over 42 million passenger journeys each year.
For further information on CrossCountry services, visit crosscountrytrains.co.uk or visit one of our social media platforms via X @crosscountryuk or Facebook at facebook.com/crosscountrytrains
Long-distance train operator CrossCountry has announced adjustments to its timetable from 14 December, as part of the rail industry’s twice-yearly timetable review.
- Giant city centre artwork unveiled on Aire Street in Leeds
- 14-metre-high mural, created by Leeds based artist Elle Koziupa and Global Street Art, celebrates the journeys that have helped shape Leeds
- Photorealism, painterly illustration and graphics combine to depict the textile carts that powered Leeds’ rise to a northern powerhouse, to CrossCountry trains linking the city’s people and culture to the rest of UK today
- CrossCountry will operate a reduced timetable over the Bank Holiday weekend – with no services on Saturday 23 August - due to industrial action by the National Union of Rail, Maritime and Transport Workers (RMT)
- Services on Sunday 24 August are also likely to be subject to cancellations across all CrossCountry routes
- Passengers are advised not to travel on Saturday 23 August and to travel on either side of the Bank Holiday weekend, or claim a full refund
