What should I do if I have not received my booking confirmation?
You should receive a confirmation email within two hours of making your booking. If you have not received a confirmation email, and you were signed in when making the booking, then please check that the email address we have saved to your account is correct.
If the email address is correct, please make sure to check your Spam/Junk folder, as some email services utilise strict filters. To ensure that all CrossCountry emails go into your inbox, please make sure that [email protected] is listed as a safe sender and is not blocked.
Confirmation emails are not essential for travel, and the same booking information can be found in your account on the CrossCountry app or website.
If you have made a booking without signing in, then you will need to contact our Customer Relations team for further assistance.
Can’t find the right answer?
Contact us through our social media channels.
We try to reply to social media messages as quickly as possible but please note that during busy times this can be up to 30 minutes
Or you can send us an e-mail…
We’ll aim to respond to messages within 10 days
