CrossCountry has today, Wednesday 26 February, announced the appointment of Shiona Rolfe as new Managing Director, taking effect from Saturday 1 March.
Shiona brings a wealth of strategic and operational leadership experience from a 20-year career in the private and public sector.
She joins CrossCountry from Amazon where she headed up the fulfilment operation in South West England and West Yorkshire. Prior to this she held a number of senior positions at Royal Mail, culminating in Service Delivery Director, Southern region. In this role, Shiona led all aspects of the supply chain in a region covering half the UK and led on delivery of complex and detailed changes to improve customer experience and performance.
Interim Managing Director Scott Maynard will work closely with Shiona over the coming weeks to ensure a smooth transition, ahead of standing down.
Shiona Rolfe, incoming Managing Director of CrossCountry, said: “I am excited to be joining the CrossCountry team and am looking forward to working with colleagues to deliver high-quality rail services across the many communities that we serve.
“At a time when the rail sector is undergoing significant change, CrossCountry is committed to improving its services to meet the needs of its passengers and serving as a trusted partner to Government”.
Amanda Furlong, Interim Managing Director of UK Trains at Arriva said: “Shiona joins CrossCountry at an important time for the business, when progress is being made to improve services across the network.
“Her proven track record of delivering transformational change and operational excellence will be crucial in providing the leadership needed to improve performance and drive the business forward.
“I look forward to working closely with Shiona to help deliver the outstanding service CrossCountry customers deserve.”
Contact Information
CrossCountry Press Office
[email protected]About CrossCountry
CrossCountry is a long-distance passenger train operator, with a network stretching from Aberdeen to Penzance and from Stansted to Cardiff and calling at over 100 stations. Based in Birmingham, CrossCountry connects seven of Britain’s 10 largest cities and delivers 240 services every weekday, equating to over 42 million passenger journeys each year.
For further information on CrossCountry services, visit crosscountrytrains.co.uk or visit one of our social media platforms via X @crosscountryuk or Facebook at facebook.com/crosscountrytrains
Long-distance train operator CrossCountry has announced adjustments to its timetable from 14 December, as part of the rail industry’s twice-yearly timetable review.
- Giant city centre artwork unveiled on Aire Street in Leeds
- 14-metre-high mural, created by Leeds based artist Elle Koziupa and Global Street Art, celebrates the journeys that have helped shape Leeds
- Photorealism, painterly illustration and graphics combine to depict the textile carts that powered Leeds’ rise to a northern powerhouse, to CrossCountry trains linking the city’s people and culture to the rest of UK today
- CrossCountry will operate a reduced timetable over the Bank Holiday weekend – with no services on Saturday 23 August - due to industrial action by the National Union of Rail, Maritime and Transport Workers (RMT)
- Services on Sunday 24 August are also likely to be subject to cancellations across all CrossCountry routes
- Passengers are advised not to travel on Saturday 23 August and to travel on either side of the Bank Holiday weekend, or claim a full refund
