Newcastle Train Station
Address
Newcastle-upon-Tyne station
Tyne & Wear NE1 5DL
Ticket office opening hours:
SATURDAY
07:00:00 - 19:00:00
SUNDAY
07:30:00 - 19:00:00
WEEKDAYS
06:00:00 - 19:00:00
| Time | Destination | Status | Platform |
|---|
Station facilities
- Seated Area
- Trolleys
- Station Buffet
- Toilets
- Baby Change
- Telephones
- Wi Fi
- Post Box
- Atm Machine
- Shops
Station overview
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Accessibility
- Accessible Public Telephones YES Yes
- Accessible Taxis No
- First Class Lounge YES Yes
- Help Points YES Yes
- Impaired Accessible Booking Office Counter YES Yes
- Impared Access Staff YES Yes
- Impared Access Ticket Gate YES Yes
- Impaired Accessible Ticket Machines YES Yes
- Induction Loop YES Yes
- Impaired Mobility Set Down YES Yes
- National Key Toilets YES Yes
- Ramp for Train Access YES Yes
- Wheel chairs Available YES Yes
-
Impaired Access Staff Help Hours
SATURDAY
04:00:00 - 23:30:00
SUNDAY
07:00:00 - 00:15:00
WEEKDAYS
04:00:00 - 00:15:00 - Accessible Public Telephone Platform 3
- Accesible Ticket Machine Accessible machine are located on the main concourse
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Booking Office Counter
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
- Customer Help Point Customer Information Point on Main Concourse. Open 08:30 till 18:30 Monday to Saturday, 09:30 till 18:30 Sunday
- Helpline We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here (https://www.nationalrail.co.uk/stations_destinations/passenger-assist.aspx title=).
- Helpline Contact Details 03457 225 225 or 18001 03457 225 225 (Text relay service)
- Helpline Contact URL https://www.nationalrail.co.uk/
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National Key Toilets
The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
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Step Free Access
Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955 (https://www.orr.gov.uk/media/10955 title=).
Newcastle has a RNIB Map for All located at the entrances to the Station.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. - Step Free Access Coverage Partial Station
- Staff Help
-
Airport
- Availability YES Yes
- Note Tyne & Wear Metro provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk (http://www.nexus.org.uk title=)
-
Baggage Services
- Left Luggage: Available No
- Left Luggage: URL https://www.nationalrail.co.uk/
-
Bus information
- Bus Service: Availability YES Yes
- Bus Service: Note Information to plan your onward journey is available in a printable format here (http://www.nationalrail.co.uk/posters/NCL.pdf)
-
Cycle Storage
- Availability YES Yes
- Closed Circuit TV YES Yes
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Location
Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
-
Note
28 stands accommodating 56 cycles
- Sheltered YES Yes
- Spaces 122
- Type Stands
-
Dining and Shopping
- Dining & Shopping: Shops YES Yes
- Dining & Shopping: Station Buffet YES Yes
-
Mail and Express Services
-
Post Box: Note
Outside the station
-
Post Box: Note
-
Phones, Internet & Wi-fi
- Station Amenities: Telephone YES Yes
- Web Kiosk: Available No
- Station Amenities: Wi-Fi Find WiFi Hotspots around Newcastle station (http://btwifi.com/find title=)
- Telephone: Usage Type Cards And Coins
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Parking
-
Car Parking Details
Parking 1:
Operator Name: London North Eastern Railway
Name: Long Stay Car Park
Spaces: 454
Charges:
Off-peak: £8.00
Daily: £20.00
Weekly: £78.00
Monthly: £253.50
Annual: £2,145.00
Saturday: £8.00
Sunday: £8.00
Note:Short Stay 30-60 mins £3.50
Short Stay 61-120 mins - £6.50
Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.
Simply purchase your ticket at the car park on the day.
Number Accessible Spaces: 17
Accessible Spaces Note:Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.
Accessible Car Park Equipment: Yes
Cctv: Yes
Open:
Monday - Sunday - 04:00 to 23:00
Url: https://www.nationalrail.co.uk/
Parking 2:
Address:
Entrance is at west side of Station
Follow the Signs to the entrance vi
Operator Name: London North Eastern Railway
Name: Short stay
Spaces: 27
Charges:
PerHour: £3.50
Note:Short stay 21-60 mins - £3.50
Short stay 61-120 mins - £6.50
Number Accessible Spaces: 3
Accessible Spaces Note:The short stay car park has 20 normal spaces 3 accessible spaces 4 drop off/ pick up and 4 motorcycle spaces
Accessible Car Park Equipment: No
Accessible Car Park Equipment Note:Short Stay Car Park, first twenty minutes free of charge.
Cctv: Yes
Url: https://www.nationalrail.co.uk/
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Car Parking Details
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Priority Lounge Information
-
First Class Lounge: Note
LocatedSouth end of Platform 3
Opening hours
Monday - Friday 06:15 - 20:00
Saturday 06:15 - 17:00
Sunday 09:00 - 20:00
Located
South end of Platform 3
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Tickets Accepted
Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train
Any First Class Open ticket valid for travel on the LNER route
LNER First Advance (routed LNER/LNER & connections)
LNER First Class Reader Offer (routed LNER/LNER & connections)
LNER Self Print First Class Upgrade voucher (routed LNER/LNER & connections)
Inclusive Tour Tickets
Weekend First
Restricted tickets
All First Class tickets valid only on other train operators, including Caledonian Sleepers
Facilities
Toilets / Meeting rooms, TV, newspapers
Refreshments
Complimentary: tea/coffee/hot chocolate/orange juice/water/ biscuits
Wi-Fi
Yes
Showers
No
-
First Class Lounge: Note
LocatedSouth end of Platform 3
-
Restrooms
- Toilets YES Yes
- Baby Change YES Yes
-
Toilets Note
The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
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Station Location & Directions
- Latitude 54.96822056
- Longitude -1.617285496
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Station Seating Areas
-
First Class Lounge Hours
SATURDAY
06:15:00 - 17:00:00
SUNDAY
09:00:00 - 20:00:00
WEEKDAYS
06:15:00 - 20:00:00
-
First Class Lounge Hours
SATURDAY
-
Station Information
- ATM YES Yes
- Baby Change YES Yes
- Bureau De Change No
- Lost Property No
- Post Box YES Yes
- Shops YES Yes
- Seated Area YES Yes
- Station Buffet YES Yes
- Showers No
- Trolley YES Yes
- Wifi YES Yes
- Waiting Room YES Yes
-
Lost Property
FRIDAY
06:15:00 - 21:00:00
MONDAY
06:15:00 - 21:00:00
SATURDAY
06:15:00 - 21:00:00
THURSDAY
06:15:00 - 21:00:00
TUESDAY
06:15:00 - 21:00:00
WEDNESDAY
06:15:00 - 21:00:00 - Lost Property: URL https://www.nationalrail.co.uk/
- Customer Service Note We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation
- Information Systems DepartureScreensArrivalScreensAnnouncements
- Lost Property Number 01163663587
- Staffing Level YES Yes
-
Subway/transit
- Metro: Availability YES Yes
- Metro: Note Tyne & Wear Metro runs from platforms adjacent to station concourse. For details: www.nexus.org.uk (http://www.nexus.org.uk title=)
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Ticketing Hours
-
Ticket Office Hours
SATURDAY
07:00:00 - 19:00:00
SUNDAY
07:30:00 - 19:00:00
WEEKDAYS
06:00:00 - 19:00:00
-
Ticket Office Hours
SATURDAY
-
Ticketing Services & Information
- Oyster Pre-Pay No
- Pre-Purchase Collection YES Yes
- Ticket Machine YES Yes
- Customer Service Note Adjacent to Platform 12
- Penalty Fares GR
-
Smartcard Notes
Smartcard Issued: Yes
Smartcard Validator: Yes
-
Ticket Vending Hours
-
Ticket Vending Hours
FRIDAY
00:00:00 - 23:59:59
MONDAY
00:00:00 - 23:59:59
SATURDAY
00:00:00 - 23:59:59
SUNDAY
00:00:00 - 23:59:59
THURSDAY
00:00:00 - 23:59:59
TUESDAY
00:00:00 - 23:59:59
WEDNESDAY
00:00:00 - 23:59:59
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Ticket Vending Hours
FRIDAY
-
Taxi Information
- Availability YES Yes
- Note Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
-
Local Taxis
Newcastle: Rail Station is a major station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators who may accept bookings include:
Budget Phone 0191 298 5050 ABC Phone 0191 232 3636 LA Phone 0191 287 7777
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Other transportation
- Port YES Yes
- Port Bus to DFDS ferry terminal departs from the end of the short stay car park.
- Rail Replacement Services Rail Replacement Coaches leave from the front of the station.
About the station
Inaugurated by Queen Victoria on 29th August 1850 – a public holiday in Newcastle – Newcastle train station was the first covered train station in the world. The Grade I listed building looks very different today after undergoing redesigns and modernisations over the last few decades, but its heritage still remains. Visitors travel from all over the country, using popular routes such as Edinburgh to Newcastle, Leeds to Newcastle, Glasgow to Newcastle, Birmingham to Newcastle, and Durham to Newcastle.
Things to do in Newcastle
Newcastle upon Tyne is the largest city in the northeast of England, and as such is one of the best places to visit in the country. Full of history, culture, and fantastic food and drink, Newcastle regularly attracts tourists from all every corner of the UK. Its university and Premier League football team make it an iconic city that everyone has to visit.
Newcastle’s status as a party city means its culture and heritage is often overlooked – but it shouldn’t be. It’s littered with galleries and theatres that boast stunning Georgian architecture, giving an insight into the city’s history. The Theatre Royal is the regional home of the Royal Shakespeare Company, and as such runs programs that include West End musicals and incredible dramas. The Stand Comedy Club offers something a bit more light-hearted, and as one of the best comedy clubs in the UK, you might be lucky enough to see someone famous.
Shopaholics will have a field day in Newcastle. The city boasts two of the largest shopping centres in the UK: intu Metrocentre and intu Eldon Square – by far the best places to find your high street shopping, food and drink chains. For more high street staples and if weather plays ball, wander along Northumberland Street. Independent stores can be found scattered across the city, selling everything from vintage clothing to antiques. Visit Grainger Town for boutique stores and designers – the Vivienne Westwood flagship store is a must-see.
Newcastle is renowned as being one of the best nights out in the UK, and for good reason. Head to Jesmond for a wide range of trendy bars, or visit Gosford for your more traditional pubs – most sell local ales and classic British pub grub. Fine dining can be found around the Quayside and Gateshead – some of the city’s most celebrated restaurants and House of Tides and Pleased to Meet You. You can’t go wrong with street food, and Newcastle has it in abundance. Visit one of the city’s many local markets for favourites like Papa Ganoush, On the Goa, and Pizzette, and discover an eclectic range of cuisines.
